Payment Made Easy: Explore Our FAQs

Explore Our FAQs
Why is there a monthly volume limit on my account?
When applying for a credit facility, we need to specify the expected or required monthly volume of gross credit card sales. It is important to note that this number can be increased if needed. The bank will provide a limited credit facility to merchants, and they will try to determine your needs and grow with you accordingly. The credit facility is shared among multiple merchants, so it is essential to use it wisely.
Why do banks need to run a credit check for my account?
It’s important to understand that the bank is taking a risk when they fund your account to accept payments. When a customer uses their card for payment, you, as the merchant, receive the funds instantly. However, the sponsoring bank pays you right away, hoping there won’t be any issues with the transaction. The bank is ultimately taking a chance on your transactions, so they must carefully assess the risk associated with each account.
What is an acceptable chargeback ratio, and how is it calculated?
Banks usually require a chargeback ratio of under 3% when applying for a merchant account. They may be more lenient if you have a long-standing history with the bank and are already processing payments with them. However, the bank may terminate your account if you exceed the chargeback threshold in any given month.
What payment methods are accepted through Unity Payments?
Unity Payments accepts all primary payment methods, including credit cards, debit cards, online payments, mobile payments, ACH transfers, eChecks, and cryptocurrency, and offers zero-cost processing solutions. We aim to provide a seamless and comprehensive payment experience for our users, allowing them to choose the payment method that suits them best.
How quickly are funds deposited into my account after a transaction?
Funds from transactions are typically deposited into your linked bank account within 3-5 business days. This timeframe allows for processing and verification of the transaction to ensure security and accuracy.
Is there customer support available if I have issues with Unity Payments?
Yes, customer support is available if you have any issues with Unity Payments. Contact us at info@unitypayments.io
What security measures does Unity Payments have in place to protect my transactions?
Unity Payments employs industry-leading security measures to protect your transactions. We use advanced encryption protocols to safeguard your data during transmission. Additionally, we comply with all relevant security standards and regulations to ensure your payments are processed securely. Our system also includes fraud detection and prevention tools to help protect against unauthorized transactions.
Can I integrate Unity Payments with my existing website or POS system?
Unity Payments can be seamlessly integrated with your existing website or POS system. Our integration options are flexible and designed to work smoothly with your current setup, ensuring a hassle-free payment experience for you and your customers.
Why do banks need to run a credit check for my account?
When a customer uses a card to pay with a merchant, the payment is made instantly. However, the sponsoring bank immediately pays the merchant and takes on the risk associated with each account. This is because the sponsoring bank funds the merchant and hopes there won’t be any issues with the transaction. Therefore, the bank is the one taking a risk on the transactions made by the merchant.
What happens if I exceed my processing limit?
Consider this analogy: a speeding ticket. If you exceed the limit a bit, you might get away with it, but if you go way over, you will face the consequences. Similarly, if you request a monthly volume slightly higher than what you need, the charges will go through, but you might end up with excess funds being held for a brief period. That’s why adding a buffer to your initial volume request is crucial to avoid any potential issues.
Why is it necessary for you to see bank statements?
Bank statements are a prerequisite for underwriting in all banks. These statements provide prospective merchants with a comprehensive overview of their financial status. Primarily, banks assess the presence of prior processing, which is indicated by deposits recorded in the account. While prior processing is acceptable, financial institutions scrutinize all statements from a risk management perspective to evaluate refunds or chargebacks. Furthermore, banks review the average ending balance to ensure the merchant adequately covers all monthly fees. Additionally, this balance helps to validate the requested monthly volume.
Are there any restrictions on the types of businesses or industries that can use Unity Payments?
Unity Payments has an open policy, allowing businesses from various industries, including adult stores, to use its services without restrictions. It’s important to note that while Unity Payments may accept businesses from these industries, individual countries or regions might have regulations or restrictions on certain types of companies, including those in the adult industry. It’s always wise for businesses to verify local laws and regulations before proceeding.
Is my personal and financial information stored securely when making a payment?
Yes, your personal and financial information is stored securely when making a payment through Unity Payments. Security measures such as encryption and tokenization are commonly used to protect sensitive information during transactions. However, verifying the specific security measures with Unity Payments is always a good idea to ensure your data is protected.
What should I enter for the 'Legal Name' field if I operate as a sole proprietorship?
Ensuring that the information you provide is accurate is crucial. Please enter your first and last name exactly as it appears on your government-issued identification. Doing so will help us ensure we provide you with the best possible service.
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Real voices, real experiences
"We are extremely pleased with the services provided by Unity Payments for our adult store. Their payment solutions have been reliable, secure, and efficient, making transactions smooth for both our customers and us. Their customer service team is responsive and helpful, addressing any queries or issues promptly. We highly recommend Unity Payments to other businesses looking for a reliable payment processing partner."

"We've been using Unity Payments for our payment processing needs, and we couldn't be happier with the service. Their platform is easy to use, their rates are competitive, and their customer service is top-notch. Whenever we've had a question or issue, their team has been quick to respond and resolve it. We highly recommend Unity Payments to any business looking for a reliable payment processing solution."

"Unity Payments has exceeded our expectations in every way. Their platform is easy to use, their rates are transparent, and their customer service is exceptional. They've helped streamline our Store's payment processes and have been a pleasure to work with. We highly recommend Unity Payments to any business looking for a reliable payment processing solution."

Unity Payments mobile payment solutions have made it incredibly easy for me to accept payments from customers, whether they're paying with credit cards or mobile wallets. The setup was simple, and their customer support team has been extremely helpful whenever I've had questions. Unity Payments has helped streamline my restaurant business operations, and I'm grateful for their reliable and efficient payment service"
